After EU roaming charges were scrapped in 2017, there’s been quite a bit of confusion surrounding the new rules for roaming on holiday. From unexpected extras to uncertainty about where the rules apply, UK holidaymakers are still being caught out.
It’s probably a good idea to therefore start with clarifying what ‘roaming’ actually means. Roaming refers to activities on your phone which require you to use data – so this isn’t just scanning the internet! It can also include making calls, receiving text messages, checking emails and so on. However, roaming charges do not include things like taking photos and listening to music you’ve already downloaded.
With this in mind, here’s our practical guide to roaming charges abroad and how to not get caught out this holiday season:
Roaming in the EU
If you’re going on holiday within the EU you won’t have to worry about being charged for using your normal UK allowance of minutes, texts or data - although it’s important to note that this deal isn’t guaranteed after Brexit and it will depend on your mobile provider as to whether they stick with this post-Brexit or not.
However, if you’ve got a large data package it’s wise to check with your mobile provider if there’s a cap – some mobile providers have introduced what is known as lower “fair use” restrictions, which means you may not be able to use as much data abroad as you usually do back home.
What’s more, beyond the EU, “free” roaming also applies in Liechtenstein, Iceland and Norway. Some operators have also extended the arrangement to other places in Europe. For example, Vodafone has extended to Turkey, but Three has not, so it’s always best to check with your provider before you go away.
It’s also important to note that “free” roaming in the EU often excludes ships and cruises, so be extra vigilant when using your data. If you think you will need to use your phone at sea, check with your provider before you travel to find out about potential costs.
Roaming outside the EU
Roaming outside the EU is when it can get especially costly and the rules can vary considerably according to your provider. To avoid racking up hefty roaming charges, do some thorough research on your mobile provider’s overseas services and be sure to follow some of these top tips:
1. Turn ‘data roaming’ off
It sounds like a given, but this is a crucial step many people forget. On most phones to do this it just requires you to go to ‘settings’, then ‘general/network’ and there you can easily turn it off. This’ll stop you from accidentally connecting to local network providers while overseas and racking up large costs. Alternatively, you can also set your phone to aeroplane mode.
2. Use free Wi-Fi
Nowadays many places offer free Wi-Fi, so there’s no need to worry about missing out on an email or uploading your holiday snaps to Instagram! You will not be billed for using free Wi-Fi services abroad. The only charge you could incur is if a Wi-Fi hotspot charges for access, but you should be informed of that before you start using it.
3. Buy a bolt-on
Many mobile providers will be able to sell you what is known as a ‘bolt-on’. These are packages of data, minutes etc. that you can use for a set price overseas. These can often be quite expensive, however if you know you’ll need to use your phone and you want to be able to monitor how much data you use they’re well worth a buy to avoid racking up hefty bills.
4. Buy a local sim
If you’re going away for a longer period of time, it may be worth considering buying a local sim. You’ll have to get your phone unlocked, but this’ll allow you to roam just like the locals for a cheaper price – although you will have a different phone number. If you’re visiting multiple countries, you can also get an international sim.
Looking to use your business phone abroad soon? Elite Telecomms Solutions offer a wide range of competitive packages to help you get the most from your data usage overseas. Call our support team today on 01962 864332 or email info@elite-telecom.co.uk.